ServiceNow

Certification in Servicenow System

This certification course has been designed by industry experts to help you prepare for the ServiceNow Administration role. You will start by performing core configuration tasks, and work with UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts, then use the Mobile Platform and activate Plugins. You will also add users, groups and roles, then manage data with Tables, the CMDB, Import Sets and Update Sets. You will work with two key Process Applications, the Knowledge Base and the Service Catalog then create Workflow activities and approvals.

About Program

Role-based scenarios are used throughout the course to demonstrate the platform's interaction and workflow. Learn about industry jargon (SaaS, Web 2.0, IT IL, etc.) and get hands-on experience with ServiceNow's basic building blocks, which include applications and modules, tables, forms, lists, fields, and the investigation of incident, problem, change, and service catalog. After completing the online requirement, students can start benefiting from a common terminology and standard practical experience with ServiceNow fundamental apps, which helps them succeed in class right away.

Program Curriculum

• Core Configuration
• User Administration
• Manage Data with Tables and the CMDB
• Manage Data with Import Sets and Update Sets
• Process Applications
• Workflows
• Core Application Administration
• Service Administration

Download Curriculum